Any cancellation by you must be initiated in writing via email to VoomaGo. We will send you a cancellation confirmation by email. For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by VoomaGo will determine the full or partial refund as follows:
- The reason for your cancellation or
- The number days of prior to the start of the vacation your cancellation request is received
Please note, in the event of a cancellation after a deposit or partial payment has taken place, a processing fee of $125 will always be applicable.
If you cancel:
- 60 days or more before arrival: No cancellation fee. VoomaGo will refund you the amount you have paid less any non-refundable deposit and non-recoverable out-of-pocket costs the Local has incurred on your behalf. These upfront costs
represent out of pocket expenses of the Local for tickets, transportation deposits and other expenses.
- 59 to 30 days before arrival date: 25% cancellation fee + a $125 processing fee
- 29 to 15 days before arrival date: 50% cancellation fee + a $125 processing fee
- 14 days before arrival date: 100% cancellation fee (no refund)
VoomaGo is not responsible for any incidental expenses you may have incurred as a result of the purchase of your trip or experiences such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.
Force Majeure Cancellation
If you cancel as a consequence of force majeure, VoomaGo will refund the amount you have paid less any non-refundable deposit and non-recoverable out-of-pocket costs the Local has incurred on your behalf – car rentals, admissions, hotel reservations, tickets etc. We will require you to provide proof/verification to confirm that you were unable to travel, if you request a refund under this provision. Note that a processing fee of $125 will also be deducted.
Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, weather, earthquake or natural disaster. A travel warning issued by the UScDepartment of State AFTER you book your experience/s invokes ‘force majeure’. If you are on a ship and it is unable to dock for whatever reason, you are covered under this ‘force majeure’ provision.